HELP AND SUPPORT

How can we help?

1. Contact us

For	Contact
Help with your store	Account → Help on WhatsApp in the app, or support@mekiosk.store
A problem with an order you placed	"Report a problem" on your order page, or support@mekiosk.store
Your personal data	privacy@mekiosk.store
Letters	Novelite Imperia Consult, Madina, Accra (GhanaPost GPS GM-021-6800)

2. For sellers

My sign-in code didn't arrive

Check the number, then wait for the timer on the screen to run out before asking for another code. After five wrong codes, sign-in pauses for 15 minutes. If codes still don't arrive, email support@mekiosk.store from any address and tell us the number.

My Ghana Card check is in review

A person at MeKiosk is looking at it. Meanwhile you can add products and share your store link. Payments turn on once the check is approved and your MoMo wallet is in your name.

When do I get paid?

Each day's sales go to your MoMo wallet the next working day, and sales from the weekend go on Monday. Account → Payouts shows what's on its way and which orders it covers.

A buyer says they've paid

Look for the order in the app. An order shows as Paid only when Paystack has confirmed the money, never because of a screenshot or a text message. If it isn't marked paid, the money hasn't reached us.

I lost my phone

Sign in with your number on another phone, and the lost phone is signed out at once. If you lost your SIM card too, email support@mekiosk.store and we'll lock your store until you can check your Ghana Card again. If you can't get your number back, you can move your store to a new number with a Ghana Card and selfie check.

3. For buyers

Something's wrong with my order

Open your order link and tap "Report a problem", or email support@mekiosk.store with your order code, such as AC-7K3P. You don't need an account.

I paid twice, or paid after the item sold out

You get back everything you paid, including the MoMo payment fee, to the MoMo wallet you paid from, without asking, and we send you a text.

4. Delete your account

To delete your MeKiosk account, message us from the app (Account → Help on WhatsApp) or email privacy@mekiosk.store from any address, with the phone number you sign in with. We'll check it's really you, for example by texting a code to that number, and answer within 21 days.

We then close your store and delete your data, except what the law or an open dispute still needs. Orders, payments and payouts are kept for 6 years, as Ghana's tax law requires. We tell you what we kept and why. The privacy policy lists how long we keep each kind of data.

Last updated 23 October 2026.