Bought from a kiosk link?
Each MeKiosk kiosk is run by its own seller. You pay them by MoMo on their kiosk, with no app and no account, and you get an order code the moment the money arrives.
1. Check you're on a real kiosk
Every kiosk and every order page is on mekiosk.shop, with the seller's name in front, like ama-closet.mekiosk.shop. You pay there, through a MoMo prompt on your own phone, or on Paystack's own page if you choose to pay another way.
MeKiosk never asks you to send money to a phone number by hand.
2. How paying works
- Choose what you want, then give your name and number, and an address if you want it delivered. The items are held for you for 15 minutes.
- Check your total. It's the seller's price plus a MoMo payment fee, which covers Paystack's 1.95%, and you see both before you pay.
- Pick your network, MTN MoMo, Telecel Cash or AirtelTigo Money, and enter your MoMo number. A prompt appears on that phone.
- Approve it with your MoMo PIN, on your own phone. Never share your PIN with anyone, including the seller or MeKiosk. We will never ask for it.
3. How you know it went through
Your order page turns Paid only when Paystack confirms the payment, and it shows your order code, like AC-7K3P. The seller sees the same order marked Paid with your name on it, so there's no screenshot to send.
Your order page opens with a private link. Anyone with the link can see the order, so keep it to yourself.
4. Who you're buying from
The seller, not MeKiosk. Each kiosk is run by an independent seller, who is responsible for the item, its description, price, quality and delivery, and for any returns or exchanges.
Before a kiosk can take payments, we check its seller's Ghana Card, and that their MoMo wallet is in their own name. That doesn't mean we check or guarantee what they sell.
5. If something goes wrong
You paid twice, or after the item sold out
You get back everything you paid, including the MoMo payment fee, to the MoMo wallet you paid from, automatically, and we text you. Refunds take 3 to 10 working days to reach your wallet.
Your order didn't arrive
Use "Report a problem" on your order page within 30 days of paying. We ask the seller to deliver the order, or send us proof that they did, within 48 hours. If they send proof, you have 48 hours to answer it. A person at MeKiosk decides, and if the order wasn't delivered, we refund you in full.
The item is wrong, damaged or not as described
Contact the seller first, for example with the WhatsApp button on your order page. Returns and exchanges are up to the seller. You can also report the kiosk to us with "Report this store" at the bottom of any kiosk page.
6. Contact us
Email support@mekiosk.store with your order code. The full rules for buyers are in section 11 of our terms of use, and how we use your details is in our privacy policy.
Selling online yourself? Open your own kiosk.